Need help.

[Puck]

About a week ago I had an issue that I was going to ask the official forums about, so when I went to the official SWTOR site to post my topic I had to log on like all days. The site didn't recognize my computer and wanted me to answer my security question. This was fine as I had written them all down, but upon entering the answer to the security question I was told it was wrong and it wouldn't let me log in. Confused I entered it a few more times only to have my account locked.

I'm not sure why this occurred, but I can only guess I misspelled the answer to the security question when setting up my account and didn't notice when I hit the save answers button. I wasn't really freaking out yet because I figured if I just restarted my browser it would refresh to another security question that I could answer. It did not. Not only that, the game client asked for the security question as well that I could not answer, so I could no longer play the game either.

I decided to contact Bioware's customer support and they told me that if I reset my password it would unlock my account so I could continue playing. That worked on the client and I was able to continue playing the game, however, It still asks me the same damn security question whenever I try to log in on the site. So I tried to contact bioware again and tell them that I still couldn't access my account from the official site, it's been 5 days and they still have not responded.

This is really frustrating, especially considering if the stupid thing would just ask me another question I could get in and fix it, not only that but it also means I can't renew or cancel my subscription to the game or use their forums.

I was just wondering if anyone on the site could offer any sort of help. Thanks.

[Encarn]

Sounds like you'll just have to sit tight and let them work the problem out. I would continue to e-mail them about it every other day or so. I could not type nor see guild and party chat for 6 days... and I'm the GM.

[Puck]

Sounds like you'll just have to sit tight and let them work the problem out. I would continue to e-mail them about it every other day or so. I could not type nor see guild and party chat for 6 days... and I'm the GM.

Whats the point of them asking me to create 6 security questions if they only ask me the same one over and over again? That's whats frustrating , if the site would just generate another damn question I would have no problem.

Actually, more importantly, why should security questions even matter if I know my freaking password?

[Thornstar]

Well the game is new so it is bound to have bugs. Your best and only way to fix the problem is through bioware. I know it is frustrating but that is why it is so important to make sure we enter the security questions correctly. Hope you get it fixed out but I see nothing anyone could do here to fix a bug for you.

[Puck]

Well the game is new so it is bound to have bugs. Your best and only way to fix the problem is through bioware. I know it is frustrating but that is why it is so important to make sure we enter the security questions correctly. Hope you get it fixed out but I see nothing anyone could do here to fix a bug for you.

That's the thing though, I don't think it's a bug.