LOL @ tech support from blizzard. Someone else want to help me plz?

[lhells]

keeps restarting my computer after startup. auto restart is already disabled. only d3 game does this
just bought d3. popped in cd. installed. went through cinema. went to create a character and computer restarts. auto restart is already disabled.

MSInfo.txt
DxDiag.txt
________________________________________________

27hrs later:

Denvorer
Customer Service Representative


Greetings,

Thank you for contacting us in regards of your issues or concerns with your computer keeps restarting when playing D3.

90% of the time when computers BSOD or restart out of the bloom means there could be a hardware crash or the program that was trying to run asked your system to run something that couldn't run and which causes a crash like a BSOD. If you are not getting BSOD's and just a restart, that sounds like your computer might be overheating when trying to play D3. Our games are not the acutal cause of the crash, it is possible that your computer is having issues with overheating. Usually if the video card is getting to hot or the power suppy is having issues with supplying everything in your PC enough power to run everything.

What i can suggest is taking your computer to a local tech shop to see if they can run a test on your power supply to see if your power supply is giving enough for everything you have on your PC.

I do hope this answered your questions and concerns. If not, please respond to this ticket or you can call directly by phone at 1-800-592-5499 7AM - 8PM Pacific Time.


Regards,

Customer Services
Blizzard Entertainment
www.blizzard.com/support

_____________________________________________________________________________

So why did I submit a ticket to blizzard for if all they do is tell me to take it to a local tech shop? rofl.

[Deleted]

Because

Our games are not the acutal cause of the crash

There's not much they can do if your hardware fails.

[Orange Joe]

keeps restarting my computer after startup. auto restart is already disabled. only d3 game does this
just bought d3. popped in cd. installed. went through cinema. went to create a character and computer restarts. auto restart is already disabled.

MSInfo.txt
DxDiag.txt
________________________________________________

27hrs later:

Denvorer
Customer Service Representative


Greetings,

Thank you for contacting us in regards of your issues or concerns with your computer keeps restarting when playing D3.

90% of the time when computers BSOD or restart out of the bloom means there could be a hardware crash or the program that was trying to run asked your system to run something that couldn't run and which causes a crash like a BSOD. If you are not getting BSOD's and just a restart, that sounds like your computer might be overheating when trying to play D3. Our games are not the acutal cause of the crash, it is possible that your computer is having issues with overheating. Usually if the video card is getting to hot or the power suppy is having issues with supplying everything in your PC enough power to run everything.

What i can suggest is taking your computer to a local tech shop to see if they can run a test on your power supply to see if your power supply is giving enough for everything you have on your PC.

I do hope this answered your questions and concerns. If not, please respond to this ticket or you can call directly by phone at 1-800-592-5499 7AM - 8PM Pacific Time.


Regards,

Customer Services
Blizzard Entertainment
www.blizzard.com/support

_____________________________________________________________________________

So why did I submit a ticket to blizzard for if all they do is tell me to take it to a local tech shop? rofl.

Because the problem isn't with their games it's with YOUR pc.

Seems like something is wrong with your video card. Did you check to see if your card is on the supported list? Is it overheating like he asked? When is the last time you cleaned the dust out of it?

[Triggered Fridgekin]

Because Blizzard can only troubleshoot software problems which are related to their games which they said likely was not the cause of the issue.

It's not like they can give you a link to download a new motherboard or whatever, you know?

[Zulandia]

What Sub said...also how do you want "US" to help you when you've given us even less than you gave the Blizz techs?

[Charge me Doctor]

Dunno, lol. They can't magicaly scan your hardware to find a problem with your PC and help you to solve it.
And it is not their responsibility too.

[KingHorse]

So why did I submit a ticket to blizzard for if all they do is tell me to take it to a local tech shop? rofl.

Why did you submit the ticket? Because you didn't know what was wrong. Now you know. So...unplug that bad boy and drag it to a tech. Or just fix it.

[Wiredmana]

It's a hardware problem. No extent of email tech support will ever fix a hardware issue.

[Dazzy]

If it's restarting and not freezing it's 99% of the time not a program.

Overheating normally freezes video/sound so that's probably not it.
The most common causes of restarts is memory.
Take out 1 memory stick at a time, if it still happens, put that one back in and take out the next, etc.

If they all work, check the power supply, use a multimeter (voltmeter), if you don't know how take the PS out and take it to have it tested, some places do it free, some charge up to $10

[lhells]

its not a hardware problem when my computer can run every other game fine. my fans were cleaned a few weeks ago and my gpu doesn't have a fan. and i have my case opened it peaks at 54 says HWmonitor; when it crashes i can feel my card and its not even in the 60s for sure.

i've tested both my ram sticks and they're fine. psu is 650w.
using radeon hd 5570 which works fine.

what's the blizzard tickets for if they just tell you to take it to tech shop?

they dont scan my computer? im sure dxdiag and msinfo gives them some info about my computer at least.. i've seen what info it gives.

AGAIN its NOT a hardware fail.

EDIT: psu is certified before someone else asks the most obvious questions.
all my specs meet the req.

[Mindark]

its not a hardware problem when my computer can run every other game fine. my fans were cleaned a few weeks ago and my gpu doesn't have a fan. and i have my case opened it peaks at 54 says HWmonitor; when it crashes i can feel my card and its not even in the 60s for sure.

i've tested both my ram sticks and they're fine. psu is 650w.
using radeon hd 5570 which works fine.

what's the blizzard tickets for if they just tell you to take it to tech shop?

they dont scan my computer? im sure dxdiag and msinfo gives them some info about my computer at least.. i've seen what info it gives.

AGAIN its NOT a hardware fail.

EDIT: psu is certified before someone else asks the most obvious questions.
all my specs meet the req.

It's not a software problem when everyone else's computer runs it fine.

See how wrong that sounds? It likely is a hardware or driver problem. Take accountability for your computer and stop blaming somebody else. It could very well be RAM, like a poster above said. Take out 1 stick, try again. Rotate sticks, try again. Update video driver?

Not all games run the same, tax the processor/GPU the same, allocate RAM the same. If you can't figure it out after trying that, take it to a tech shop.

edit: and how did you test your RAM? Remove a stick method? Or RAM diag tools? I've had RAM pass many passes of RAM diag and still be bad.

[ramennoodleking]

Is it just me or are people losing all remnants of common an good sense?

[Tharkkun]

its not a hardware problem when my computer can run every other game fine. my fans were cleaned a few weeks ago and my gpu doesn't have a fan. and i have my case opened it peaks at 54 says HWmonitor; when it crashes i can feel my card and its not even in the 60s for sure.

i've tested both my ram sticks and they're fine. psu is 650w.
using radeon hd 5570 which works fine.

what's the blizzard tickets for if they just tell you to take it to tech shop?

they dont scan my computer? im sure dxdiag and msinfo gives them some info about my computer at least.. i've seen what info it gives.

AGAIN its NOT a hardware fail.

EDIT: psu is certified before someone else asks the most obvious questions.
all my specs meet the req.

If it reboots, it's a hardware problem. If it crashes the application it's the game.

Could be drivers. Memory, system board, psu as everyone has stated. Start running tests. It's possible your other games don't stress your system like D3 is doing.

[Xl House lX]

keeps restarting my computer after startup. auto restart is already disabled. only d3 game does this
just bought d3. popped in cd. installed. went through cinema. went to create a character and computer restarts. auto restart is already disabled.

MSInfo.txt
DxDiag.txt
________________________________________________

27hrs later:

Denvorer
Customer Service Representative


Greetings,

Thank you for contacting us in regards of your issues or concerns with your computer keeps restarting when playing D3.

90% of the time when computers BSOD or restart out of the bloom means there could be a hardware crash or the program that was trying to run asked your system to run something that couldn't run and which causes a crash like a BSOD. If you are not getting BSOD's and just a restart, that sounds like your computer might be overheating when trying to play D3. Our games are not the acutal cause of the crash, it is possible that your computer is having issues with overheating. Usually if the video card is getting to hot or the power suppy is having issues with supplying everything in your PC enough power to run everything.

What i can suggest is taking your computer to a local tech shop to see if they can run a test on your power supply to see if your power supply is giving enough for everything you have on your PC.

I do hope this answered your questions and concerns. If not, please respond to this ticket or you can call directly by phone at 1-800-592-5499 7AM - 8PM Pacific Time.


Regards,

Customer Services
Blizzard Entertainment
www.blizzard.com/support

_____________________________________________________________________________

So why did I submit a ticket to blizzard for if all they do is tell me to take it to a local tech shop? rofl.

Because they can't teleport to your house and fix it for you. And they can't assume your a computer genius either. So, best solution, take it to a local tech shop.

[Riverdare]

Most likely because what they can do is limited to working with the files, If its something to do with your physical computer then either you have to fix it (If you know how) Or take it to a local tech shop so they can fix it, The customer support did exactly waht they needed to do.

[Duskmourne]

Brb guys. Girlfriend just tossed a brick into my TV and broke the screen. Gotta call comcast!

[lhells]

they couldn't have done everything if they didn't even ask for my computer specs...

i tested 1 ram stick at a time with memtest86+

@Trogodora
there's no need to respond like the idiot on blizzard did.

all drivers are up to date. the only thing i can't update is my bios but i've contacted my manufactures and both say there are no updates for it.

like i said. certifited psu and it runs fine.

if all you claim is hardware issue why does it only affect d3??


@Mindark
just like your name, your mind is in the darkness. if you look at bnet forums. there's tons of post of people having completely new comps and still have the same problem as i do. its not only me who has this problem.

[Felya]

if all you claim is hardware issue why does it only affect d3?

Because it uses resources no other application uses on your PC or it stresses your system like no other game has.

[Deleted]

I'm not sure why you on so set on it being D3. There are literally hundreds of possibilities of things that are wrong with your computer. Any number of which will cause restarts. I remember my old GPU died on me and everytime I ran WoW it rebooted my system. No other games did which threw me for a while but then I replaced the card and my computer ran fine after that.

Test your gpu, try out another one and see what happens. If not, start looking at the rest of the hardware, it could be anything. Hell it could just be a bad install causing problems your computer can't compensate for so its just shutting itself off instead. Like others said, it will be your computer. I'm 99.9999% sure of that as I went through the same thing.

[Lightwysh]

if you look at bnet forums. there's tons of post of people having completely new comps and still have the same problem as i do. its not only me who has this problem.

my comp is 5-6 years old, and runs d3 crash free. As a matter of fact it runs damn near everything crash free. The problem is in your hardware, just accept it and figure it out.

I used to think the same thing about bf3, but since I upgraded my vid card all has been well.