Is this a scam email.

[Swearwolf]

Now I'm very good at detecting false emails, but this has passed me

It's from "support@guildwars2.com" and contains my correct email address.

When I click the link it goes to a guildwars2.com domain.

However when I enter a new password (I used a false in case) it doesn't change the password on my account, e.g it doesn't let me log in but I can log in using my old password.

Reason I ask is I submitted a ticket saying my one day headstart wasn't active

Cheers

[Edge-]

Looks like a phishing attempt to me. I don't think they'll ever ask you to confirm your password like that (feel free to correct me if I'm wrong).

[Swearwolf]

I thought that too, have changed my real password as a precaution anyways

[leafs43]

It's fake.


The only email you should be getting just has an IP confirmation so no outside IPs can access your account without you knowing about it.

[Swearwolf]

Thanks for confirming Any clues on how to report such an email?

[DrakeWurrum]

If hovering over the link does not show a "www.guildwars2.com" URL - and I mean exactly that, not some complete gibberish that includes that phrase, then it's a phishing attempt.

[Swearwolf]

On hover i get "en.support.guildwars2.com/app/account/setup_password ......" etc

[rhandric]

On hover i get "en.support.guildwars2.com/app/account/setup_password ......" etc

Well, that is in the guildwars2.com domain, so it's not a phishing attempt. It's possible that there's server issues causing you to not be able to change your password.

[Edge-]

On hover i get "en.support.guildwars2.com/app/account/setup_password ......" etc

Still can be phishing attempt even if the direction looks legit. I'd recommend if you already clicked on the link, that you do a scan of your PC for viruses/malaware just in case (doubtful something would have gotten on in this case).

[Swearwolf]

When I replied to the email I got a new incident number (similar to my previous, not random numbers) so now I'm at a loss. It doesn't ask me for a current password, but just to make a new one. This new one however doesn't grant me access :/

[rhandric]

Still can be phishing attempt even if the direction looks legit. I'd recommend if you already clicked on the link, that you do a scan of your PC for viruses/malaware just in case (doubtful something would have gotten on in this case).

Not really, because domain, in this case "guildwars2.com" is what you really have to pay attention to. If it was something like en.support.guildwars2.thisisafakedomain.com then you'd be worried

---------- Post added 2012-08-27 at 02:40 PM ----------

When I replied to the email I got a new incident number (similar to my previous, not random numbers) so now I'm at a loss. It doesn't ask me for a current password, but just to make a new one. This new one however doesn't grant me access :/

Have you tried going through http://account.guildwars2.com?

[Swearwolf]

I've just realised

This is legit

The guild wars account page and support pages require different accounts

This email was for the support area and is fine . hahhha

[Deleted]

Legit got same mail when requesting support login name

[Digglett]

I got one too, logged into my GW2 account just fine.