Sorry if this is the wrong place,
My girlfriend is staying at my house for the weekend and she is trying to recover her gamertag for xbox.
At her house the GT is Neko*****
Then when we use the SAME EXACT email and password, the GT comes up as LegionBroom434.
I contacted xbox and they told me that I'm probably using the wrong email, this isn't the case, we checked the email before we left.
If anyone has any idea how too fix this that would be helpful,