Hey all, I seem to be having a problem with the support team from GW2. Problem meaning that I have never been able to get in contact with them; either through email or phone.
First off, I have not played the game since November and I wanted to pick it up again to see what's changed and so on. I tried logging on and apparently my password had been "blacklisted" (no idea what that means) and that I needed to create a new one. That's all well and good, however, I needed my serial code to implement a new password and I cannot find it anywhere (I bought a digital copy; can't find the email).
Now, on February 12th I got online to their support page and submitted an email direct to their support team (as outlined how you should do it online) and I have YET to recieve even a response from them. Two weeks passed I was still unable to find a phone number to call; also still waiting for a reply at this time. So I then went to NCSoft customer support and called them and they then said they couldn't help me and that I should do exactly what I had did back in February.
Ok, so only a couple of days ago, STILL not having recieved a reply from support, I sent in a brand new ticket and yet again have not recieved any type of response. The only emails I have gotten from them are ones telling me that they recieved the email and my "code" if I had any questions. Well...I am extremely tired of waiting and would really like to get back into the game as my brother has started playing. Am I doing something wrong? Am I missing a step? Does anyone know a phone number I can call to help me out?
Note: I CANNOT log on; either to the game itself or my account on their website. Otherwise I would posting this shit on their forums instead of here.