Originally Posted by
Osmeric
Clearly, they have failed to find a way to attract the casuals. Apparently Wrath wasn't quite enough, but when they swerved back toward a more hardcore focus in Cataclysm, the results were worse. And now the changes in MoP aren't good enough either. Casuals don't like grind, and they don't like being put into a raid ghetto. An MMO with multiple difficulty levels is inherently hostile to the average player, since it is constantly sending them the message "you suck!"
This doesn't alter their NEED to cater to casuals. That's where the vast bulk of their customers have been; that's where the money is; that's who they have to retain to sustain the game at anywhere near even the current level of cash flow. They have to do better at it. So far, they still focus on the tiny hardcore minority in the overall design of the game. They're trying to have their cake and eat it too, and it isn't working.