Well, first of all, not every single person generalizes an entire group based on the actions of a few.
Also, a crime is a crime. This woman stole, I don't care what sob-story you can make, that's a crime. Great example set for the kids too, that you can do whatever you want in this world, and then get rewarded for it.
Meanwhile, let's ignore the countless others in similair or worse situations who actually don't do this.