I don't think they've stopped caring, but I do not agree with many of the things they have been doing/saying. I think that since MoP, blizz has started to make some good decisions about the state of WoW as a whole, but with the amount of money they make, we should be getting more content. Plus, things like not updating the Brawler's guild, not adding cosmetic armor slots, scrapping zones/raids, etc. seems lazy. Furthermore, I'm really having a hard time understanding why people defend Blizz by saying they don't answer to us. They are a company and we are their customers; they should be answering to us (as a whole, not for everything).