Help for a New Player's Problem

[Faroth]

Friend is trying to play on PS4 and having an issue.

He can log into the game with his account name + password.

But he can't login using that name/password on mogstation. So in a month, he won't be able to add time.

Any ideas?

[dope_danny]

Has he tried logging in on the square enix account page rather than the XIV one? i swear i had to combine some id's to get my XIV account and my 13 year old XI account combined last year.