Account Suspended b/c of virus?

[wyldeice]

I went to log into my account today and the password was changed and I could not log in. I start by resetting my password using my email address and secret question, no biggie and I log in and get a message that my account is suspended, once again no big deal, I do enjoy going a little over the top every now and then but then I think to myself I have barely played this week.

I log into my email and start digging through the trash with all the phishing email and find this:


An investigation of the World of Warcraft account ********* has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger.

To protect your privacy and security, we have temporarily disabled the account for a 24 hour period.

We highly recommend that you follow the below steps to protect yourself and the account from unauthorized third party access.

- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of ""spoof"" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.
- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at http:// www.battle.net/account

For additional security tips and information, please visit the following sites:

- Account Security: http://us.blizzard.com/support/article/21131
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572

If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator

works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://us.blizzard.com/support/article/24660.

For any disputes of this action or further information on Exploitive Activity, please visit the Exploitative Activity FAQ and contact page here: http://us.blizzard.com/support/article/exploitfaq

Regards,

Customer Services
Blizzard Entertainment
www.worldofwarcraft.com

What really gets me is I am an IT professional, I have double checked and I have no viruses on my computer, I do not open phishing emails, and I have an authenticator on my account so I know I was not hacked. Have any of you ever seen anything like this?

[Nangz]

Oh its another one of these threads "I'm a computer person and I am sure there is nothing wrong with my computer!"

You don't think that your password changing and you changing it back isn't any indication of you being keylogged? While blizzard sends these emails out when they THINK you may have a keylogger (probably a few password change requests from your account which is probably the first change and then you changing it back) you probably do as that explains the first one.

[Xacez]

http://www.mmo-champion.com/threads/...-get-you-a-Ban!