Originally Posted by
Taryble
THEY hate those questions because, honestly, it's not their job to answer those questions. They are Game Masters, whose job is to deal with in-game petitions about "stuck" mobs, "stuck" characters, advertisers, spammers, farmers, and other things (ie, those things that the in-game tool suggests you make GM petitions about).
They are _NOT_ taught about whether certain software/addons violate the TOS/EULA, because it's not their department to know about that, that information is handled by another department that doesn't actually have customer contact except in specific instances. Even many of those things that petitions are submitted about (spamming, farming, and botting) are immediately passed on by the GM's to another department, which takes care of them.