Originally Posted by
Snowy
It was a pain in the arse to get information about the original GW because they didn't have official forums. They, mostly Gaile Gray, had a bad habit of either posting something on just one fan site or the wiki and expected everyone to know it. It was worse when she went in game to one district, as there was no notice that she would be there, and talk about herself for extended periods of time and then slip in a little information. Very few people were there to see the actual information and it took a while for it all to be uploaded to the fan forums by a fan that took many, many screen shots of the chat logs. A good example of this was the "Day of the Tengu" were Gaile popped in to talk about herself and to also inform everyone that the Emperor would be showing up in a few minutes rather than the previously scheduled time. This meant the majority of players missed the last showing of the Emperor. This was a one time event as well.
Not having an official forum means no need to pay for moderators. Not having an official forum means that the forum moderators/admins can delete anything that doesn't put the game in a positive light and ArenaNet can simply point out that they don't own the forums so they aren't to blame. This happened plenty in the past, especially when Gaile Gray and Andrew Patrick went off on drama fests because they weren't getting enough praise or because people kept questioning them. (They, Gaile particularity, would spout something that made no sense and easy to prove false, and then go off on players because they called her on it.) Gaile and Andrew aren't the CMs anymore so the communication has improved drastically and there hasn't been flat out lies anymore. (Some of Gaile's more famous outbursts were the Pet Death Penalty denials and Gaile & Andrews post threatening to stop communicating with the player base and providing feedback to the devs if the player base didn't stop pointing out their frequent mistakes, false claims, ect....) (To those curious, go look up Gaile's posts on the old Guru site and GW Online for some of the amusement with her, some of it should still remains. ) Another common occurrence with the fan run forums was in the PvP sections, the mods would delete any post that wasn't made by those they deemed worthy enough to post there, a.k.a their buddies.
Official forums would be nice to help get information out to the actual player base, unlike all the mishaps in the past, and it lets players know a safe place to look for information. It would also let players know were they can go to ask for help if they are having technical problems. Official forums would also allow for a more fair treatment of all posts.