Good morning and happy Monday, everyone.
As you can possibly guess, there's not a ton I can say, as I am sure there will be users in the mix who would highly prefer to not have their actions put forward to the public and who have kept mum since their accounts were closed.
However, I can give a few points.
Firstly, there was no ban for ArcDPS. Not sure how that rumour started, but it seems to come up every time a padlock is placed and so far each time it was brought up, that was not the core issue. That folks spoke up who never used it could have been a tip-off, too.
And with that addressed, I can only go into general things here.
Last week, a user was actioned for very, very blatant cheating in PvP (which is why the meme thread is kind of funny to me right now...). The user in question had a bunch of other violations piled in as we investigation the situation and we actioned his accounts and the accounts used to cheat with.
In doing so, we also found that he had access to about five dozen other game accounts. As these were accounts that were otherwise undamaged (no gold stolen, no characters deleted, no economic change to them after access) we found them to not be hacked, but shared with permission. All accounts this user accessed were also shut down under the same ban reason, as the cheater used them at some point.
I would like to take this chance to please, please urge you all, yet again, to not share access to your game accounts. Ever. Because you do not know your online buddy as well as you think you might. They may be up to no good, they may use your account to do very shady stuff... or their promise to help bump you up in PvP might come at the price of a few months of dishonour.
Aside from the user who used cheating software, all users who know they themselves did not still need to open a ticket to the customer support team, so we can help them secure their game accounts fully. We need to make sure passwords are changed and that each of these users understand that their accounts need to not be shared going forward to stay safe. Please note that if their accounts were used for cheating by that user, they may still be actioned for the cheating done on them.