Patch 4.0.6, released on February 8th, broke BG queues. Now, 1 day short of 16 weeks later, there is no change. This is a regular issue that millions of people have come across and Blizzard has still yet to address the issue publicly. My most recent exp. with this bug was queueing for a random BG in the 80-84 bracket while leveling. Average queue time was 6 min. I gave it until 20-30 min. 5 times without one popping up. The 6th time I waited to see how long I could actually get my wait time up to. Before it popped, the time elapsed waiting for this single queue was roughly 1 hour and 15 min. The time I spent getting ONE BG queue amounted to more than 3 hours. I want to be clear that the issue is not the average time being incorrect, but the fact that in most cases you can wait 20+ min., leave and queue again in order to start back at the front of the queue and get one to pop in less than 30 sec. like it skips over people.
I put in a ticket civilly expressing my frustration and the reply I got back about 2 days later was the general message that this was an issue with my WTF folder that should be deleted to fix my problem. I put in a second ticket to explain to the experts that they were wrong and got a reply within 3 min. Go figure. The second GM checked again and it seems it is in fact "an issue our Quality Assurance team has already identified and our Development staff is working diligently to correct right now!". His solution for the time being was "Some people have had success leaving and rejoining the queue repeatedly " I feel like I deserve more than this as a paying customer for 4 years. Anyone else feel the same way? Or even have a different stance on the matter?