So, I'm a great mage in the arenas. I also have a shaman though... and I am not a great healer...
Couple questions for all the successful healers out there:
how do you target? Do you click the name plates, use a UI or click on the person that you actually want to heal. Same question for dpsing and doing offensive things, do you tab target or just click on the person?
For shaman: how important is it to be shocking casts if you aren't actually going for a kill?