Happens to every person working close to the community...
remebering gaile grey (guildwars) ?
Ok, given, Gaile was not a decision making person, but did a incredible good job caring for the community (like in showing up Ingame, talking to the people, answering questions and stuff)
got the same results, insults to no end, basicaly the same stuff we see here, because as mentioned, its the internets!!!11
If you ask me, the EVE online dev crew has the best to handle such people, try to wine enough at the eve boards, you will get an L2P from one the devs :P
or all those guys who got banned for rmt (real money trades) and started trolling, well, some logs where shown which actually proofed the whole reason for banning, troll acc was banned, com had a good laugh, if i were in a CMs situation, i just would sort those people out, permabann to the acc and done, its not that such pathetic excuses for human beeings behave better ingame