I love it, should go one step further and just delete the posts by the same group of ill-content whiners.
I love it, should go one step further and just delete the posts by the same group of ill-content whiners.
For the night is dark and full of terrors
What would be refreshing would be for there to be a gaming company with every single developer and community manager a thirty-something plus old-fart gamer, someone who started on computer games when most of the people playing today weren't even a fully formed sperm cell yet, and they'd treat the community with an attitude of "We make the game the way we want to. If you like it, awesome. If you don't, piss off. Whether you pay or not is up to you." and they'd just slap temporary bans left and right on their forums to people whining and bitching, deleting their threads and posts promptly, with a simple message to the person being banned: "STFU now, please."
Yeah, yeah. I'm sure someone will come here and say "buh buh we're customers, we are entitled to respect and and...", and yes, I'm sure a lot of people would be massively butthurt about that kind of treatment and move on. On the other hand, that could only make the community better.
Instead we have this company, going out of their way to bend over for every single random Jack and Jill, brown-nosing the community just so the little children in it won't have hissy fits and temper tantrums. Funny thing is, their lack of spine only serves to make their little child community act like spoiled little brats, just like in real life.
Break out the [Leather Belt] already.
Last edited by mmoc3ff0cc8be0; 2012-11-13 at 07:12 PM.
I have for 25 years it's very wearing but can be incredibly rewarding to. Days I've wanted to snap at customers and I have had it worse than the blues, I've had to face my customers in real life person to person. Not across a digital divide. What kept me from snapping, when I stood there and really listened to what the customer was saying their body language, I was able to find a way to come a happy medium that defused the situation.
Oh and so you know, there were some times we couldn't get the result for 3 weeks. I made it a special point each week somewhere in my daily routine to personally call up the customer and let them know that I had not forgot about the problem and told them exactly what efforts myself and the company had done to rectify the problem.
Third week the problem was rectified but it took a lot of people in the company to get it fixed, that customer is the companies best customer to date. Self promotes the company for us, takes no pay for it and physically brings friends and acquaintances into the company to show us off - making them customers to.
That is when it's most rewarding, Blizzard honestly needs to say on their forums, NOT twitter, NOT myspace. Their forums what they have progressed in fixing, what they haven't and some kind of time line that can be reviseable (within reason) when they will have an answer for these disgruntled customers.
Either that or have Mike Morhaime or Bobby Kotick (not some underling) the top end brass come out and say to their customers " We can't fix this, have no intention on fixing this. Thank you for your patronage and we'll be sad to see you go.
The more they drag this out and enrage the customers, the more likely the customers will never buy another product and worse will go on a campaign to make sure everybody knows what was done and not done; be it whatever that irrate customer was upset about.
In short Mike and Bob, buck stops here; time to step up.
Last edited by Tharn; 2012-11-13 at 07:17 PM.
Its one thing for a regular company to give a specific client one thing that specifically makes them happy. Its a wholly different animal for a company selling shared experience to make a specific customer happy when they can't just cut them a deal or give them their dessert for free.
Every change requested in the game is a change for millions of people. Millions. That does not apply to most businesses. Most businesses also don't have numerous forums available to clients to bitch and moan over, either. If you don't like the way Red Lobster makes biscuits, then you don't eat them or don't go to Red Lobster. If someone doesn't like dailies, they bitch and cry and moan ad nauseum all while continuing to play the game. And they'll do it the in the rudest manner possible as if the people they are talking to could magically snap their fingers and make dailies disappear. Whose fault is that exactly? At some point personal responsibility is supposed to take over.
You don't like the dailies, don't do them. They aren't required to do harder content, they just make it easier. Blizzard created choice. People should be thanking them for that instead of having so much sand in their snatch it should be called Vagina Beach.
"When Facism comes to America, it will be wrapped in a flag and carrying a cross." - Unknown
For the few in this thread arguing that the customer should get what they want, it is a different thing when what they want is part of the design that applies to everyone. Imagine you can only make your device in one colour, you go for white. Customer A then complains, because black looks better, can you really justify changing the device colour, potentially annoying other customers who like the white?
The same applies here. One of the posts today saying that dailies are too hard. He says that, but I would absolutely object to them becoming easier, good content is content that I have to pay attention to. I would even go as far to make the quests unlocked when you get to revered harder than the previous set, to counter improved gear.
There's nothing Blizz can do to appease these customers, they don't want some freebie, they want a design change that would be equally objected to by others.
SourceOriginally Posted by Blizzard Entertainment
It's NO different, companies have recalls NOT only do they have recall hundreds of thousands, sometimes millions of products and be red faced about it. They have to and their employee's have to stand in front of their customers and and face the music.
Whether it be 1 customer or a million, how you and your staff treat that customer is how you'll always be remembered and that my dear friend either puts you on the plus side or minus side come the end of the year. To many minus side years and your standing on the street corner with a sign that say's "willing to work." That's just reality.
Yes I will agree Blizzard in the past have been quite good lately though they are struggling, there is so much angst on the forums we're not talking 10 disgruntled customers huge threads totalling thousands of posts. That's not a small thing, that says there is a very very big problem and somebody needs to stand up, be accountable and be honest with people.
I will give a case in point. Seems to be a ton of posts about 2 seater mounts throwing the second ride off. First Blizzard said it was a bug, after weeks of silence and people waiting patiently for a response. Suddenly they are told working as intended.
First off the player with said mount, knows it wasn't doing it previous to 5.0 patch so now they are mad, secondly, they feel Blizzard has lied to them; makes them even madder and questions if they can trust Blizzard as a company they deal with.
Sure 1 guys 14.99 a month isn't much. You get enough people at 14.99 saying no more cookies for you and bliz is looking at 8.1 Million or 6 Million subscriber base, you don't think shareholders and the bosses and underlings in the company aren't going to notice that. Then Blizzard starts laying off people, you think those layed off employee's will be saying " we sure showed those disgruntled customers didn't we. "
Well ?????
Last edited by Tharn; 2012-11-13 at 07:32 PM.
So in month 1 when a post says the raid is too easy, they should buff it.
In month 2 when a post says the same raid is too hard, they should nerf it.
We'll just be bouncing between individual players opinions.
As always those that like the status quo are the silent players under-represented on the forums.
SourceOriginally Posted by Blizzard Entertainment
they answer those because they're easy. they're meaningless. they know they have fanbois and they thrive on that. blizz is fucking smart. but they'll answer pointless shit, talk about how active they are and avoid the big stuff that matters.
think the RID capped 2x before we got a reply from them on that adn that's only after some of their employees personal info was pasted online for all to see and they started receiving death threats
all of a sudden they weren't so pro-rid
"When Facism comes to America, it will be wrapped in a flag and carrying a cross." - Unknown
if you're pretending to be an idiot right now to "make your point" stop, every non-idiot sees through it. if you really missed his point as badly as you seem to have missed it, then (insert things here that will get me another infraction)
your reply to what you quoted is so far off base you should feel ashamed and bad right now. he's clearly saying that sometimes, employees who didn't fuck up have to stand in and take the bullshit because the company they work for did fuck up.
it's called "business" and how you deal with that makes or breaks you. some customers are impossible, some want someone to yell at, but the point is to remain attractive to them so they continue to spend money with you.
I don't think I missed his point. He was quoting a guy that said they cannot simply change a part of the game when a player asks. His point was that companies have recalled products before when people have complained. My point is that everyone has a different opinion and it isn't possible for Blizz to follow every complaint that they get.
For example, one of the hot topics is dailies atm, this isn't like bad reception on iphones, the community is split on the issue, and they cannot appease one half without annoying the other.
SourceOriginally Posted by Blizzard Entertainment
The problem is, a lot of the time the blues skip over very good posts in favour of addressing idiots. In my case I refuse to post there anymore because I'll spend a good 20 minutes or so putting together my thoughts and checking facts, only to have some retard typing in caps something like "REMOVE LFR" post after me and get quoted by a blue who hashes out a copy-pasted response.
That's why the forums are such a pit now; people like me are fucked off with the blues and BOTH sides of the flamers - the guys rimming Blizzard and trashing any criticism AND the idiots who post the same bullshit all day, every day.
So no, I don't care if they "bite back". Infact all they're doing is confirming to me that posting is a waste of time when the people I'm trying to get feedback to are more interested in arguing with bellends and giving their "opinions".
Uberauras - Dynamic Weakauras for all Classes and Specs
**UPDATE IN PROGRESS**
https://wago.io/5F4Ucz3RN
They do have to think about job retention tho.. look at the warlock forums on here drama as an example..
---------- Post added 2012-11-13 at 08:16 PM ----------
I am sure you are diverting millions into your CS, and every complaint is paid attention to. lol
"If you want to control people, if you want to feed them a pack of lies and dominate them, keep them ignorant. For me, literacy means freedom." - LaVar Burton.
Just because they don't respond to genuine insightful posts doesn't mean they don't take 'em onboard
We don't have to, our CS is trained extremely well and never let complaints escalate to the point we have to spend millions to fix said issues. Most of our CS staff can fix the problems on the spot and anything they can't gets sent to head office immediately and our team deal with it, if it's not repairable immediately the customer is alerted to this fact and communication is constantly updated.
It's all in how you value your customers, company I work for Customer is very valued and the pure profits each year shows it.