This tells me that, they don't really investigate thoroughly enough to even respond.
So, Tue when everything reset.. Maybe about 10 mins after the raid lockouts reset. I went and tried to do a raid (ToC). Said I completed it, said the lock resets in 6 days 48hr... thats not even enough time to do that raid! no I didnt accept a old lock out, no I didnt reactivate the old lock out. So I put in a ticket to blizz telling them that I didnt do that raid, I didnt even have time to do the raid I told them to look at the lock out time. Heres the response.
Hello! This is Game Master (not showing it) and I'll be assisting you today! I understand you're having an issue with a raid lockout.
After checking everything out, it does appear that this raid lockout is working as intended. I'm not showing anything on my end that would confirm that this lockout is out of the ordinary. I do apologize for the inconvenience my friend I know how it is wanting to go through these old raids for transmog gear, but please understand that we are bound to the game mechanics and are unable to bypass them.
So, are they calling me a lair? ....Or are they calling me a lair?
Just saying.. I guess you have to wait hours after the reset or it might mess up your lockout.. idk? Not really mad, just seems stupid that they cant see it was a mess up on their end.