"The more important thing is that we don't feel like our customer service support is where it needs to be right now," Johnson said. "We think customers are right. When they say our support's bad, our initial reaction isn't to say, 'No, it's actually good. Look at all of this.' It's to say that, no, they're probably right, because they usually are when it comes to this kind of thing. We hear those complaints, and that's gonna be a big focus for us throughout the year. We have a lot of work to do there. We have to do better."
Hm... Hmph!
Thoughts?
Edit: Darn; title should say "Steam to Improve Customer Support". IDK how I got that backward.