Ok, I thought this would be really fun. I have a local radio show that does this and I find it very entertaining. Every week on Tuesday (Tool Tuesdays), people will call in and give their story on a "tool". The next following week on Tuesday, they do it again but also list the winner from the previous week. Rinse and repeat. It is kind of a kick in my opinion. Everyone tell us a story of a tool they encounter during the week. So by the end of that week, we can create a poll to see who the winner is.
If it doesn't work then oh well... it was worth a shot.
My tool of the week:
I work at a call center for my local power company and I deal with tools all day long but the one I feel like mentioning is the folllowing -
Customer calls in about her account because it was turned off for non-payment. She is already upset because her power got turned off and so she starts yelling at me to turn her power back on right now. First of all... I don't turn people's power on from a flip of a switch. We actually have to send a serviceman out in the field to turn power on/off from their meter. So already this lady sounds ridiculous. Second of all, this lady had not made a payment on her account for over 2 months.
So I told her we needed a payment before we can reconnect her service. She said that no one called her to let her know her power was about to be shut off. I almost laughed... Not once has this company ever called a customer to let them know their power is about to be shut off and even if we did, who knows if she answered her phone. Most large utility companies will send notifications by mail that they are late on their power bill. So, I told her that. She said she needs special treatment because its a second home and she doesn't live there. I told her then that she needs to update her mailing address so you can receive your bills and late notices. She then resorted to name calling and profanity. Then insulting me telling me I don't know what i am doing. I ended up disconnecting the call at that point and the customer called back to report me to my superior... my superior didn't even take the time to listen to the recorded call because the lady was so out of control there was no reason for it.
anyway, sorry for long read. my tool of the week.