That was partly the developers fault btw. They advertised the game as a return to hardcore MMO's. They basically said in so many words "If you're casual, we don't want you you filthy scrub, go away. Hardcore players only." That obviously backfired hard. Because they attracted the type of people that caused the community issues you speak of.
I'm not saying the game was bad, but the elitism that went into its development was pretty nasty.