There's a large difference between "refusing" service and not being able to accommodate someone's language. And yes, the scenario you proposed happens all the time. When I was in college and worked at restaurant I couldn't help people who only spoke German or Spanish. I also never refused them service however. I tried the best I could and if we met an impasse due to a language barrier then oh well. What happened in the OP's incident is that the worker didn't even attempt to try. And thus it was terrible customer service, but ultimately has very little to do with whether she can speak fluent English or not.
The menu is literally Spanish.
What really is the reason they didn't serve these people?
People shouldn't go to or live in an area unless they know the dominant language of the region.
Which is why nobody should go to or live in Miami without knowing Spanish, since the dominant language of the city by census data is Spanish.
2014 Gamergate: "If you want games without hyper sexualized female characters and representation, then learn to code!"
2023: "What's with all these massively successful games with ugly (realistic) women? How could this have happened?!"
Should pay her in pesos and say they don't understand what she wants when she comes to complain about the paycheck.
Looked like she purposely was refusing to take her order. She could hold up fingers and say the numbers in spanish (husband counted in spanish). All they would have had to do is point to themselves, hold up a number of fingers, point to the husband and do the same and then make a gesture of being done.
Also seemed to understand many phrases perfectly. Seemed like she just wanted to be a bint to this woman for unclear reasons.
You said families who live there for hundreds/thousands of years but they didn't. I don't you think realize how low California's population was when it was part of Mexico. Even if they did who cares. Florida for example has the second fewest native resident of any state so the "they've been here for hundreds of years" doesn't really fly.
Last edited by Suporex; 2018-09-17 at 03:33 AM.