Ya I'm calling BS on this.
I have owned a stupid amount of systems and the only one that has had a lens go out is the Fat PS2 models. I currently over 2 360's, 2 PS3's 2 PS4's and a crap ton of other systems with no issues.
What are you doing for them to have this issue?
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Thing is when it comes to hardware the XB1 has a sales ceiling it will hit and then that's it. Xbox only does good in the US and Playstation does good everywhere.
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You don't know anything about Blu-Ray disc's do you?
You would have to kick it across your house before it has a scratch on it.