This is my experience, maybe I have just act as a noob even if I don't think that noob can afford to spend 26k gold.
My Experience
yesterday --snip-- have sold me for 26k a code for an armored bloodwing, i immediatly receive the mount but today it is disappeared, can you explain me what is happened? is it possible to have the mount or the money back?
tnx you in advance
First GM response
Customer Service Representative
Hey there!
Sir Game Master here. I hope this message reaches you in good spirits!
Thank you for taking the time to submit a petition about player action. I will take a close look into the issue right away and have no fear, the appropriate action will be taken. ;]
Many of the times these mounts that are sold in game are purcahsed with stolen credit cards. That is why we ask players not to spend gold on items that are purchased with real life money. If you are unable to place item in a trade window and place gold at the other end of the trade window to make a transaction then you should not make the transaction. That is a good rule of thumb.
Because the purchases are done against the terms of use we do not supply a refund for them. We do however, make sure that the player who took the gold does not get to keep it and action will be taken against their account. We understand this is frustrating and if you ever think a deal like this is something that is against policy and are unsure please open up a ticket and we will let you know if it is something you should do or not. Below you will find our Character and Item Restoration Policy as well as a link to our Terms of Use and scams policy page.
Character & Item Restoration Policy us.blizzard.com/support/article.xml?articleId=20457
us.blizzard.com/en-us/company/legal/wow_tou.html
us.battle.net/support/en/article/scam-policy
In the future the best advice I can provide is to make sure that you do not make a trade for with gold for game codes or mount/pet codes to avoid issues like this in the future. Again I am very sorry for the trouble this has caused.
More information about our policies can be found on the policy pages at: us.blizzard.com/support/article/20309
If there is something that was missed or still needs to be done, you can click the 'Need More Help', and we'll be notified. Please let us know any details about how we can assist further should this be the case. Otherwise, you can click the 'Message Read' button to remove this message.
We hope you continue to enjoy your experience in World of Warcraft!
My reply
I understand your point but I just thought that it was like trading card ie savage raptor or spectral tiger they have code too and can be purchased, regarding the issue I received the item after activating the code {XXXXXXXXXXXXXX} the transaction is happened between 17.00 and 18.00 I don't remember exactly. Btw after activating the code and received it, i was also mounting that ARMORED BLOODWING , i paid, but this morning it was disappeared so blizzard destroyed it.
so citing the web page you gave me
What should I do if I get scammed?
If you fall victim to a scam, contact us. In situations where we can verify that a scam took place, a GM will attempt to intervene and assist the victim with the recovery of their items.
it means the MONEY or the MOUNT
citing another point
I was scammed again! Can you help me?
To this end, players will only be allowed a certain number of item restorations, including those lost to scams and guild bank theft.
so again the mount or the money
regarding the last point
I bought an item out of game and have not received it! Can the GMs help?
If you are scammed outside of the game, we will be unable to assist you. We do not support, condone, or investigate these types of transactions.
I was scammed iIN GAME and I RECEVEID the item, but it was disapperead today so WHY a code already used was still valid? that's not my fault a code after is used should expire immeaditly.
thank you for attention
P.S. this link doesn't work anymore delete it for the future responses
Second Gm (a different one) response
Customer Service Representative
Greetings!
My name is Game Master, I just received your ticket and I thank you kindly for taking the time to contact me today
I understand the line of thinking, "I traded in-game gold, and received an in-game mount, therefore I should get my gold back or the mount."
However the way to look at it is more that there is NO way to obtain the Armored Bloodwing In-Game. You cannot farm it, you cannot go to a vendor and buy it or put in a code to receive it. It can only be obtained by spending Real World money on an out of game code to attach to your account.
Any attempt to purchase an item with in-game gold that is only purchasable through the Blizzard Online Store (with the exception of the Guardian Cub and even then that's trading for the in-game item itself, not the code) is a violation of the agreed upon Terms of Use and we are not able to assist players who have chosen to do so.
I do thank you again for contacting me tonight and taking the time to read this response. While a tough lesson to be sure I hope this experience will save you heartache in the future!
So what you think about it guys?
I was just a noob? the care just of money? Btw in trade chat is always present someone selling mount, I just interact because is the first blizzard mount I really like it, but if is not allowed to sell is so difficult implement the game with an automatic program to search who in the chat associate WTS with an item that is not sellable? it seems to me that this scam issues are tolerated as it another way of gold sink.
Btw I think I will stop wow by now I already stopped raiding with mist but I was still enjoying but if I had to pay 13 euro for month without any guarantee of game protection, it cost just a click for them to give me back the 26k gold, it cost just a click for me to stop giving them real money.
Cheers