In what ways?
I only used it or interacted on it one time when it first came out for a variety of reasons. The main ones being 1) I am not a "helper" kind of person. I have no issues providing guidance on things I know about and helping those who want to be helped, but I will NOT go searching out people who need it because 2) I have very little, if any, patience for stupidity or density. If you want to be helped you'll go looking for it and will usually listen to the guidance you receive. If you're too stupid or inept to listen to the guidance I'm not going to take the time it takes to get you to a novice level to be able to understand what DoT's, HoT's, threat, AoE, etc... (you know the super basic shit) are so I can provide meaningful feedback. I'm not a tutorial.
What I have heard (and in the one and only interaction I had) is that in the novice network you have some novices who feel so supremely entitled to use and abuse the network and the people in it because they're too impatient, immature or whatever to actually read what the game tells you or pay attention to what the game teaches you and practically demand to be helped like petulant children and then go on curse filled tirades when anyone suggests they learn a little bit by themselves before asking for guidance/ help. Because of this, I feel, the mentors on the network are pretty jaded by these people and respond in kind, telling people they're stupid for not understanding simple mechanics... So I'm sure you can imagine how the network feels for people ACTUALLY trying to get help or be helpful. It's a cesspool of entitled brats with internet anonymity and the know-it-all asshole mentors who have no patience for that kind of thing.
That about right? Or is your experience different?