Originally Posted by
rda
You aren't being clear enough, but fine, I'll deal.
If they only ever look at the specific phrases of the person who got silenced, this is a no go, because this throws away context. In order to determine whether or not the person who got silenced said something silence-worthy it is enough to examine HIS chat log and nothing else - that takes some time, but fine, it's one chat log. However, in order to determine whether or not those who reported that person had reasons to report him, you have to review THEIR chat logs - because it's THEIR chat logs that they saw when they were pressing the report button. So, you are looking at 30-40 chat logs to investigate potential abuse right there. That's an hour or two already, you'll get tired simply switching channels and scrolling / scanning.
But that's just the start of it.
Is this silence-worthy: "Shit, same drop again"? Perhaps it is, right, there's the S-word. What about "Damn, same drop again"? Perhaps not? Gee, you are making a judgement. Good. Let's continue. How about this: "Bloody hell!" You see, the same word is a no-no in some regions and completely fine in others. And you have no idea who is hearing this. Is it offensive? You don't know.
I can continue ad infinitum, it never ends and you will never be great or even good at deciding whether or not the report was warranted. So you will have to compensate for that by only flagging people as "abusers" after they make like 10 fake reports. And if they just make one more valid report in between, the count will get reset (if it doesn't - you aren't being specific here either - you have grave other problems).
And that's not all there is. The moment you ban someone for abuse, you will get tickets regarding that ban, that will eat more of your resources, and this time this will eat personal GM time. And the worse you are at detecting abuse - and you are going to be pretty bad, I guarantee it, because it is a soft matter - the more of those reports eating time you will get.
And that's by far not all either, but I will stop here.
Sum total, this is megahours of time for nothing. Nobody has resources for this, not just Blizzard, nobody.