Well... Yeah. This is well put.
The excuse from the blue community, or even developers themselves, is more frustrating than anything else - and you know what excuse I'm talking about
:
Originally Posted by Blizzard Entertainment
Unfortunately, getting to real feedback through the noise on the forums is extremely difficult.
It's simply not fucking true. Throughout the Warlords beta, and it was repeated in Legion, the best threads were self-moderated by a community that was determined to make sure this excuse was consigned to the dustbin. Not only could Blizzard
choose participants for their own beta, the players themselves decided to ensure that feedback was thoughtful, consistent and easy to access.
The result?
Umpteen specs were released utterly unfinished, and no explanation was forthcoming. Players concluded the only thing they could conclude; access to feedback isn't the problem. The problem is a design team that isn't actually interested in it. And as you also point out, "class fantasy" was the convenient excuse for too much objectively crap design.
The saddest part of this sorry saga is that players who find out that even constructive, helpful and well-expressed feedback is going to be ignored will do one of two things - they'll give up, and everyone loses, or they start to get abusive. Neither result is desired, and the second plays into the excuse I've already posted for you above.
Dealing with the class design team has become utterly futile.