and you are lawyer right dealing with customer protection?
Just saying what I was told by 2 people that got perma bans and decided to waste couple of 100e on lawyer (since it was their main 10+ years account). As far as I know it has something to do with being subscribed to a service and with this you have certain rights and company have certain obligations to you and yeh EULA is not legally binding in EU. I also heared this is the reason blizzard is no longer doing permanent bans, but rather suspensions, because it gives them more legal cover.