*EDIT* This is not about people who are consistently, constantly getting errors logging in. That IS bad service. Read carefully, I'm talking about people wanting money back for things that WERE known would be in the game. :P
Also, it's not all about D3.
I've just about had it with people. Nobody takes responsibility for their own dumb purchases anymore. Folks, I'm gonna level with you; there comes a time when you're going to have to grow up and realize that your actions have consequences.
There's a thread going on where people have claimed that Blizzard should refund people for Diablo 3, because it's a "bad game". That Amazon has refunded customers who demanded a refund for Mass Effect 3 because they "didn't like the ending." That idiots demand movie theaters give their money back if they watch the whole movie and don't like it.
These people are what is destroying this country.
First off, Diablo 3 is Diablo 3. We, all of us, had access to all the information on what was going to be coming out on release. We knew it was online only. We knew it wouldn't have pvp at the start. We knew that there would be a real money auction house. We knew that it would have randomized loot exactly like Diablo 2. We knew (or should've known) that as the game with the most pre-purchases practically EVER that, as an online game, with everyone trying to play all at once, that there would be server issues on launch. We even got access to the beta, and a chance to test it out. So, my words to you are: if you had all this information at your fingertips, and you felt that you probably weren't going to like these things, and you bought it anyway...IT IS YOUR OWN DAMN FAULT.
It's not Blizzard's fault you bought the game after they accurately described what was going to be involved, what it was going to be about, what the content would be like. It's not Blizzard's fault you bought the game because "I had such high expectations." It is YOUR fault.
People go on and on about how good customer service should basically amount to companies bending over backwards to placate the droves of idiots that want to cheat them out of money. Rather than do their own research, because they are lazy, they would rather do something from a vague idea off the top of their head, get what their sub-par IQ's think that they need, and then bitch at the companies when things don't work out. There's a complete logical disconnect between customer service and common goddamn sense. Here's my take on customer service: I call it Fuck Yeah! and Fuck You!
1.)
Fuck Yeah!) You get served a meal at McDonald's that has some improperly prepared food. You get violently ill. You demand your money back. I would give you that and a stack of coupons, hoping that you would choose to eat here again, and apologizing profusely for the oversight, which was clearly our fault.
Fuck You!) You choose to eat, day in and day out, at a restaurant that serves primarily foods high in grease, starch, and fat. You blow up to the size of an elephant. You claim that McDonald's is the one that turned you into a 500-pound mouth-breather, and sue them. You know this place serves shit food, yet you choose to eat there for the convenience of not having to cook for yourself, and then you want to make several thousand bucks back on the side.
2.)
Fuck Yeah!) You buy a ton of paint from Home Depot to redo your house. You give them the specific color you want, they mix it, and because you trust them expressly, you paint the entire house. After the paint dries, you realize they made the paint wrong, and the whole thing is ruined. I would take the hit to the company and give you the correct paint for free, and if you couldn't take it all now, would also set up a free delivery. True, the customer probably should have tested the paint first, but I would let that slide, since the bottom line is, we screwed up.
Fuck You!) You buy a ton of paint to paint your house. Home Depot mixes it correctly, and you paint your whole house. Afterwards, you look at it, and decide you really don't care for that color after all. You demand your money back.
Folks, the customer is NOT always right, but people have been led to believe that they are special and deserve everything in the world. I'll tell you, I went to the theatre once to watch...I think it was Red Planet? The commercials made it look like a neat outer space action movie. And it was more of a drama. I went with my aunt and my mother, and all 3 of us were bored to tears. There were another 3 or 4 people in the theatre, and they were yawning the entire time. After a while, I started saying Mystery Science Theatre 3000-style things at the movie, and everyone in there got a good laugh, so at least the movie had SOME entertainment value (although I'm probably lucky nobody liked the movie, because I would have fully deserved it if one of them turned around and punched me in the face). Did I stomp up to the ticket booth and demand our money back for the 2 hours of my life that got sucked away by this pile of crap? Nope. This movie had been out for a while. The reviews were out there. All I had to do was take the time to read a few. It was my bad decision, and I stuck with it.
Parents, quit blaming video game companies for making violent games because you don't have the intelligence to look at the ESRB rating and see that it's not really designed with 8-year-olds in mind. Stop complaining that your kids have turned into entitled little shits, when all you ever did to "raise" them was put them in front of a television and ignore them.
Bottom line: Take some responsibility for your own actions. Grow up.