http://www.nextgov.com/defense/2014/...a-users/85633/
Other requirements they want out of it
- Real-time stream analysis;
- Customizable, keyword search features;
- Sentiment analysis;
- Trend analysis;
- Audience segmentation;
- Geographic segmentation;
- Qualitative, data visualization representations (heat maps, charts, graphs, etc.);
- Multiple user access;
- Functionality to have read-only users;
- Access to historical twitter data;
- Influencer identification;
- Standard web browser access with login credentials;
- User level permissions;
- Compatibility with Internet Explorer 8;
- Section 508 compliant;
- Ability to detect sarcasm and false positives;
- Functionality to send notifications to users;
- Functionality to analyze data over a given period of time;
- Ability to quantify the agency's social media outreach/footprint;
- Vendor-provided training and technical/customer support;
- Ability to create custom reports without involving IT specialists; and
- Ability to search online content in multiple languages.