It's my opinion of course, but the less a company becomes about the customer(And I don't mean spoiling the crap out of them either) and more about moneymoneymoney, the less they deserve that money. The idea is that if you treat your customers right, make good products that people want, and take care of them, the money comes with it. The recent incidents in the news don't help their case either, ie the Geohot case and the other all to familiar incident. I've had it in for Sony for over 10 years now.
Not to mention what they did to make BluRay win the format war it did.