So I just logged in to claim my free level 50.
First, I got a message that I needed to enter a verification code because the game didn't like my IP. So I entered the code it sent to my email. Said "Sorry, invalid code". I had to try two more times before I got a code that worked. And that's before the game even loaded - not patching, not logging in, just to open the freaking launcher.
Next, I logged in and went to the character select screen. I have two characters now, and it said I could purchase an additional slot by spending 180 of some stupid thing, or 115 omnibits, or choco-bits, or whatever they were. I spent the 115 fitbits and got my third slot. There was also a slot that said "Claim your free level 50!" with an arrow behind it, so I clicked on that.
Went all the way through character creation, named my character, hit the button to create my free level 50, and what do I see?
"Oops! You can't create another character because your account is full!"
So not only do I not have a free level 50, I also don't have the 115 sugarbits I spent to unlock the slot. Yeah, I'm really going to bother with this game after that.
Oh - one thing I do have now?
The free disk space I regained by deleting the game from my system. So that's a win.