Like many ppl here say he really should be doing more dps then that.. I play holy preist but on raggy i always go shadow for some extra dps since we dont need the
third healer anyways. But still in my shadow gear i manage to pull 20k dps over the whole fight and even then im on trap dudy in P1.
The lack of hit and overall optemizing on his gear probs is a good reson for the dps loss since im sitting on 16.34% hit and still misses like 3% in the raggy fight overall
so yeah he really need to fix his hit and maybe look over rotation (dunno since there is no logs) but talk to him