Originally Posted by
Wildtree
The answer is actually super simple...
Blizzard shifted away from a niche player base, and is catering to the mainstream now. To the masses. or if you will, to the casual player. To get them is one thing.
To keep them is a complete different ball game.
If they want to keep the more laid back, casual player base, and increase it, they must do what they are hesitant to do at least still for now.
They have to govern the game. They have to moderate the game. The immature anti social douchebag mentality in the game is soaring. It's getting out of control
If they'd put an end to it, the subs would actually rise.
WoW as of now has a very very bad reputation out there in the real world. And not because of it's content, but the community.
As for chat channels. No problem, I could disable them, if I wanted to..
But it's draining into the game play too. Oh, it's your mob? Guess what, I don't give a shit.. I take it, if I can. And if I succeed, I laugh in your face.
Not working for Blizzard as a business in the long run. That costs them customers left and right.. Not to mention new ones.
Every single customer quitting the game over that will spread the message to their friends, and family... And they will not become customers either..