Hello, I tried to get a gm to transfer my wow account to a different battle.net account. First they said it could be done.
"We cannot simply unmerge a non-trial World of Warcraft account from a battle.net account, however we can transfer it to your other battle.net account. If you don't have another battle.net account, please create one and then contact us by a battle.net ticket. If personal details on both battle.net accounts will match and you will provide secret answers for both accounts, our billing team might be able to help you out.
So I contacted them again and now they say they can't do it, and they made a mistake.
"I'm afraid that a mistake was made, and this is not a service that we offer. We cannot transfer a WoW account to a different Battle.net account, once it has been merged, unless we are consolidating Battle.net Accounts."
So when can you trust that a GM is correct?