"Cynically negative" community cause of communication breakdown

[Aeula]

If he doesn't want to do his job then maybe he shouldn't have a job.

Not everyone is going to be a brown-nosed boot-licker when it comes to Blizzard, if he can't accept that then he's unfit for his position.

[grexly75]

Sure, but it's his job and he's rather bad at it.

Well as I said before maybe there is no one else willing to put up with the shit that they have to put up with.. If it was me I would of said something along the lines "you the bitching, and whinging community can kiss my ass.." then gone to management and hand my resignation.. The amount of relief would have been sweet as I skipped out the door..

[Aggrophobic]

Well as I said before maybe there is no one else willing to put up with the shit that they have to put up with.. If it was me I would of said something along the lines "you the bitching, and whinging community can kiss my ass.." then gone to management and hand my resignation.. The amount of relief would have been sweet as I skipped out the door..

I find that very hard to belive.

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He's replying to a shitposter with almost 10k posts on the official forums.

He's being diplomatic about it, but what he's saying is that "if your post history is shit, we ignore you".

Nothing wrong with that tbh.

No, that was not what he said. This is also not the first time he's been like this. If you criticize WoW or Blizzard, however civil you are, he won't talk to you.

[grexly75]

I find that very hard to belive.

I am one of those that when I can, I will tell it like it is.. Also the poster that Ornyx and Ythisens are replying to is a known shitposter on those forums.. And well could be the OP is mad because it looks like they got passed over for MVP status.. Going by the last post written by CM Ythisens..

[Umbrex]

Bullshit.

I've seen hundreds of threads over the years that were helpful/constructive, but Blizz is hellbent on their own profit agenda. The job of paid liars like Ion, Lore, and Ornyx is PR spin to convince people that their next "vision" for the game is going to be so great, when it's just the next milking of their customers and more lies peddled in the interest of profit. That's ALL they care about, no matter what else they ever claim. Reality hits as soon as the xpacs hit the shelves.

This right here ladies and gentlemen, is what it means to be cynically negative. Honestly i wouldn’t want to try to have any kind of constructive argument with you. Totally understand why he’s tapping out.

[Aggrophobic]

I am one of those that when I can, I will tell it like it is..

And that also means that you would be a poor representative of any company. Especially if you, like the CM here, tells customers that their opinions mean nothing.

[Thelxi]

Ornyx and most other community managers are corporate scumbags that long sold their souls. Their job is truly one of the scummiest internet jobs I have come across in my life. And even scummier because the long-lasting CMs are smart guys and gals that know exactly what they do.

Scum scum scum.

[grexly75]

And that also means that you would be a poor representative of any company. Especially if you, like the CM here, tells customers that their opinions mean nothing.

I would never take a job like that anyway I like my sanity to remain intact..

[Aggrophobic]

No, he is saying "I don't see any reason why it would be in our best interest to actively engage with a part of the community that is cynically negative."

The rest is you putting your spin on it. And it is not even what I commented on. I commented on the OP pretending to quote something (by putting quotation marks around it) and in fact leaving parts out of the quote to further is views.

And the thread isn't even about "their product" it is about MVPs

Of course it's about their product. MVPs are there to promote WoW after all.
But yes, he does say that. He does not feel that people who have complaints are worth dealing with. That is a horrible attitude to have when dealing with customers. Thats why it's odd that he still has a job.

[Lightbull]

Threads like this is exactly why Blizzard doesn't "listen".

People didn't get what they wanted, and they hate the current WoW. Their opinions were looked at and Blizzard decided not to implement the changes, due to their own reasons. The community considers that as "ignoring" them, when instead it's just them getting salty because their suggestions were rejected, and acting entitled as if they are part of the design team.

It doesn't matter how passionate you are about a certain change, or how many upvotes it got on forums, it's ultimately Blizzard's choice. As Jeff "Daddy" Kaplan has said, there is no perfect game design. Game design is all about thinking what you gain from the change, as well as what you lose. Because in any change, no matter how good it may seem, you lose something. That's not something they can communicate to the community since it's extremely subjective, that's something they need to talk about among themselves as professionals.

Blizzard has been doing this for over 13 years, and are made up of game developers who have been in the industry for possibly even more. I'd rather leave it to them to continue making successful expansions, since they seem to know what they're doing more than the community does.

[Louz]

No, that was not what he said. This is also not the first time he's been like this. If you criticize WoW or Blizzard, however civil you are, he won't talk to you.

It is.

In fact, this whole thing is a shining example of how wow "community" (the very vocal part) acts.

Some panda autismo with rich history of nonsense and/or utterly retarded posts starts a thread where he complains about a non-issue.

MMO poster takes shit out of context, completely ignoring the facts above, and now we have another unnecessary drama.

[Sevyvia]

In a recent Blizzard post, Ornyx insists that it is the "cynically negative" community at fault for the communication breakdown between Blizzard and the community:

My response is simply this: if a community manager does not wish to manage and participate with the community then they should immediately resign and find someone who is willing to try.

It didn't even take a thread to prove them right, you managed that in the OP alone. Bravo.

[Felfaadaern Darkterror]

Ornyx and most other community managers are corporate scumbags that long sold their souls. Their job is truly one of the scummiest internet jobs I have come across in my life. And even scummier because the long-lasting CMs are smart guys and gals that know exactly what they do.

Scum scum scum.

The words you post say more about you than whoever you're talking about. I've never heard Ornyx speak this way about anyone, or to anyone.

[Deleted]

There hasn't been a Class you can't bring to any Raid in years. Anyone that thinks there is are pseudo-elitists and/or morons.

Nope, there are plenty of classes you can't bring in, anyone who can't see this is a blind moron.

[owbu]

read through like a page of the OPs whining. No one should engage with this kind of bullshit. Definetely not Blizzard.
I´m not a fan of Blizzard's communication strategy and I would really want them to post more again. But if you want to engaged with post constructivly (negative or positive), dont throw shit at someone and then complain about how much of a vicitim you are because no one is taking you serious.

[Blamblam41]

I love seeing these Blizzard CM's start using psychology terms as excuses to not interact and a method to posture their perceived intelligence.

Unfortunately it just makes Blizzard look like a bunch of bumbling scrubs that inherited a decade old game after the original creators pumped and dumped their careers/stock, leaving the scrubs with no internal idea how to manage the nightmare that the game has become.

Everything from writer swaps to developer changes to lore retcons point to huge sweeping changes within the company right around the end of MoP, which would make WoD a failed expansion because an inexperienced development team couldn't handle the pressure.

So no, this perceived idea that "the community is bad because of the community" falls flat on its face because Blizzard has failed to fulfill its end for consumers repeatedly, historically. They will get criticized as a money grubbing greed hound corporation to the very inch of their game just to prove the "Don't fuck with the consumer" point home.

[kamuimac]

In a recent Blizzard post, Ornyx insists that it is the "cynically negative" community at fault for the communication breakdown between Blizzard and the community:
https://us.battle.net/forums/en/wow/...age=6#post-116
He fails to see "any reason why it would be in our best interest to actively engage with" this part of the community.

My response is simply this: if a community manager does not wish to manage and participate with the community then they should immediately resign and find someone who is willing to try. If that is how they really feel, we will continue stuck in this limbo state indefinitely as long as they're around.

It is not helpful in the slightest when one side has clearly given up attempting to manage the community as a community manager. There is nothing more frustrating than employees who stick around when they have clearly given up and burnt out. Be the change they want us to be.

wow is in last stage of milking cow product cycle phase

they just dont give any f... anymore since BfA is probably their last expansion (or next one with light vs void theme will be last one )

why would they care for community feedback ?

[JohnnyMccrum]

Maybe they should just not have a community manager at all.

I'm serious.

The game is awful, the QA questions are canned, the feedback is meaningless, the game isn't changing for anything but a game-breaking integrity issue, which doesn't make sense since the game's integrity has been destroyed by larger more broken "features"

Just go without a community manager, obviously when you're a CM you can't tell the higher-ups their game is terrible, or you'll get fired, so it's either constant positivity from the community (impossibility considering the state of the game) or no community manager at all.

Either way, WoW is resigned to the grave.

[Gaidax]

CM called bullshit on a loudmouth who started a whine thread because he was not elected to be MVP.

Quickly call the waaaambulance.

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The game is awful, the QA questions are canned, the feedback is meaningless, the game isn't changing for anything but a game-breaking integrity issue, which doesn't make sense since the game's integrity has been destroyed by larger more broken "features"

Just go without a community manager, obviously when you're a CM you can't tell the higher-ups their game is terrible, or you'll get fired, so it's either constant positivity from the community (impossibility considering the state of the game) or no community manager at all.

Either way, WoW is resigned to the grave.

A fine example of bullshit the blue mentioned.

[Deleted]

Go read the first page of threads in general wow forums and tell me that any self respecting adult would engage with that load of drivel.

This place is no better.