Originally Posted by
Sandraudiga
The whole no offence thing, followed by calling me an idiot... you know that doesn't really work right? Lets recap the phone call:
Customer calls up yelling at the CSR,
Customer was told she had to make a payment,
Customer says she wasn't rang to be told she needed to make a payment,
Customer is told notifications are sent by mail,
Customer says she needs special treatment as its a second home and she doesn't reside in said house,
Customer is told she needs to update her mailing address to fix that issue,
Customer starts using profanity and name calling,
Customer calls back, reports CSR to supervisor, but is so irate that supervisor feels no need to listen to recorded call.
The end. Now, are you really going to say he didn't do his job, that he has no place dealing with people? I'd have told her to go **** herself the minute she started using profanity and name calling. That makes ME the one who shouldn't be dealing with people. His reaction makes him exactly what type of person required to do the job.
Your reaction is ridiculous and i've decided you aren't worth my time reading your posts anymore. Hope you have a wonderful day now /smile.