I fully agree. I've played the game since early Burning Crusade and I couldn't even pull my weight in a normal mode. I've got time, my job affords me a lot of it. But time never has and never will = skill. Some people have an intrinsic understanding of the game and are skilled, but my dedication alone would not get me to heroic level raids. People at the top have said some people simply lack the awareness/ discipline to raid at heroic level.