To be fair, the forums explode on every topic Blizzard puts out.
How do you know specifically what feedback they got to say it was largely indicative of being flights fault?
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I'm willing to defend t because I am not paying anything extra into the game other than my $15 a month. I am not hurting in game or real life feelings because they removed flight for most of the xpac. I am not upset because a business wants to make money. Everything they make money off of in game (mounts/pets/game tokens) are completely optional and not necessary to play the game. Hell, some people are even playing WoW for free now because of the token, literally investing nothing into Blizzard save time spent IRL and the cost of an expansion every 2-3 years.
Again, personal opinion but I enjoyed WoD. In my opinion it wasn't as good as Wrath, but I enjoyed it more than MoP and about the same as Cata. It's the people spouting opinions about things as facts that is causing most of the issues in this thread (like the people stating 5 mil sub losses was all from flight, come on, really?).
You can assume I am defending Blizzard, I'm just stating my opinions as to why it (no flight) doesn't bother me what they are doing.