Why are people so willing to suck up to Blizzard? For God's sake, Ornyx is a community manager and is therefore paid to act as a liaison between the players and Blizzard. Unless Blizzard's response to valid feedback is trashtalking their customers, I don't believe Ornyx was acting within his competence. The arrogant fool should be fired for abusing a community manager account to humiliate a paying customer. If he wants to talk shit instead of doing his job, maybe he should post on a normal user account instead of hiding behind that blue icon.