Originally Posted by
agentsi
They have no excuses anymore for failing to plan properly. It happens every expansion with them, and usually takes a month or longer before it is back to normal. And I think most of the reason it takes so long, is folks get fed up with the hassles, and just cancel their orders. I tried from Friday, until today, still can't log in, and getting error 2002 every time I'm in the queue. Which means I have to restart the entire process again. None of my build mates have had any luck either. And I was thinking this was a specific issue to me, or us, but after seeing them give folks " 7 days of free service" as compensation, it is clearly a massive issue for most folks.
To touch on what some other folks are saying. The biggest issue is 100% macros set up to jump or move, or do whatever every few mins so they can stay logged in while at work or sleeping. FFXIV tried to prevent that, but it caused issues of more folks complaining. Everyone is extremely selfish and they don't care if them staying logged in while they can't play keeps someone else from playing.
My entire guild, as well as myself, have all canceled our subscriptions and pre-orders. We might try again in a month or two, depending on how things go, and if folks love the expansion or hate it. But there's zero point in paying for something you can't even play. If you work, have a life outside of gaming, and can only play for maybe 2-3 hours a night, then there is no chance for that type of player to even get through the queue to play. But it is what it is. Really dumb of SE to not plan better, knowing this happens every expansion. Only, it was NEVER this bad in past expansions. The amount of money they're losing to this..... Almost $1000 just from my guild, and I know we aren't the only ones. Especially considering FFXIV approved my cancelation of the pre-order with 10 mins of me submitting it. It is a HUGE issue, and since they can't fix it, just giving the money back is the only thing they can do.